In the hotel industry, The Cosmopolitan of Las Vegas deploys Rose –a cheeky, flirty, and always-on-call chatbot concierge. That’s a good step for hotel guests but Las Vegas locals and non-guests will still have to pay to park. When The Cosmopolitan of Las Vegas decided to invest in a chatbot concierge back in 2016, there was a very clear vision. If you’re looking for trouble, I can hook you up with the best we have to offer. A digital concierge designed to build strong personal relationships with guests, Rose is not only able to assist with tasks like restocking towels, making dinner reservations and giving a tour of the hotel’s art collection, […] Rose, the concierge chatbot of The Cosmopolitan of Las Vegas, has delivered on her initial vision to drive more direct bookings, and will soon be linked to the hotel's loyalty programme. Simple. Rose, The Cosmopolitan of Las Vegas Chatbot. Rose is a perfect example of a chatbot built with personality in mind. But Rose is not a person—she’s a chatbot that made her debut last year as the hotel’s virtual concierge. ROSE at 702.930.8188. Text me,” and “I am the answer to the question that you never asked.” The card also bears Rose’s phone number, which you can text for nearly anything you might need during your stay. Travel + Leisure is part of the Travel + Leisure Group. Upon check in, guests receive Rose’s phone number, and via SMS, she guides them through The Cosmopolitan, making it easier for them to experience everything the resort has to offer. When we asked if she could get us tickets to a sold out performance of Cirque du Soleil’s “O” she sent us the phone number for the hotel’s human concierge. You and all individuals in your group, waive, release, and forever discharge to the fullest extent permitted by law any and all liability, claims, or demands, of whatever nature, now known or hereafter known, against The Cosmopolitan of Las Vegas and its affiliates and each of their respective employees and representatives arising out of or attributable to any exposure to COVID-19 resulting from a visit to our property or use of any of our services or amenities, whether or not the exposure was the result of your negligence or ours. Rose’s playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted, and inspiring—reflecting the distinct mystique of the resort and its guests. The Arbitration and Class Action Waiver Agreement that all disputes between you and The Cosmopolitan will be resolved by mandatory binding arbitration, except for certain types of disputes as identified or unless you expressly reject arbitration. Using chatbots has become the new norm. Travel + Leisure is a registered trademark of Meredith Corporation Travel + Leisure Group All Rights Reserved, registered in the United States and other countries. “Zingle enabled The Cosmopolitan to provide an elevated mobile-first experience for our guests while improving service and increasing on-site revenue. (In the background, staff of The Cosmopolitan are on hand to administer anything that Rose cannot.). Instead of following my lead, Rose was attempting to get me on her script. The brand and its digital marketing agency, R/GA … So if you’re looking for a reservation or want a recommendation, just tell me what you’re in the mood for and I’ll be sure to get you on the list. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. She also added “Let’s keep this PG-13 if you know what I mean.”, When asked which slot machines in the hotel’s casino would make us a winner, she replied, “You’ll have to play and see.”, When we asked about the poolside parties at the resort's Marquee Dayclub, she replied, “This place slays all day. In addition to providing restaurant and bar recommendations, Rose can also play games with you, such as Kiss Marry Diss, Would You Rather, or Two Truths and a Lie, or take you on a tour of the hotel’s art collection. Never has this been more evident than in Rose, Cosmopolitan of Las Vegas' new AI concierge. Credit: Rose is a chatbot who handles several customer queries at the hotel named Cosmopolitan in Las Vegas. Resident Mischief-Maker and Digital Concierge, Dinner reservations, hotel services & more. Courtesy of The Cosmopolitan of Las Vegas, Meet Rose, the Sassy New Bot Concierge in Las Vegas. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. In any event, you waive any right to participate in a class action lawsuit or class-wide arbitration such that you will only be permitted to pursue any claim on an individual basis. For example, healthcare, banking, telecom, the retail industry, and the tourism industry are a few sectors that come under chatbot’s extensive domain. “We wanted to create a spirited personality that reflects the mystique of The Cosmopolitan,” says Mamie Peers, the project manager who worked with Chicago-based digital marketing agency R/GA to create Rose. This automated experience is a fundamental way they operate their business. Want to order pizza at 3 a.m.? Today, almost 40% of major companies, and roughly around 1.4 billion people are using chatbots. She became the virtual concierge in the said hotel. I’m Rose, the Resident Mischief-Maker & Digital Concierge of The Cosmopolitan of Las Vegas. Text Rose. My expectation was that Rose could help accomplish my request, just like any other concierge would. Mission. If you’re looking for trouble, I can hook you up with the best we have to offer. Rose treats guests to VIP access to select restaurants, lets them skip lines and entrance fees at clubs, and organizes priority reservations for pool cabanas and spa treatments. In January 2017, The Cosmopolitan of Las Vegas introduced Rose, a sassy and smart chatbot that delivers customer service to guests via text message. If you or anyone in your party makes such a claim, you will indemnify, defend, and hold us harmless, and you will be responsible for all costs and fees of that claim incurred by The Cosmopolitan of Las Vegas. The Cosmopolitan, for example, introduced its chatbot solution, Rose, back in 2017. Hosted by Kellee Edwards. When Travel + Leisure experimented with the bot, we found Rose to be fun, equally helpful and playful, as well as a bit sassy. Message & data rates apply. The Cosmopolitan of Las Vegas just debuted a virtual concierge with an attitude. Go off script, and Rose will have trouble following the conversation. Messaging is also not an isolated, siloed channel. Covid-19 Assumption of Risk & Liability Release, The Arbitration Agreement and Class Action Waiver, The Arbitration and Class Action Waiver Agreement, Agreement to Mandatory Arbitration and Class Action Waiver. The Cosmopolitan of Las Vegas. LAS VEGAS—The Cosmopolitan of Las Vegas has introduced its chatbot, Rose, to select guests at the hotel. From the most epic barhop, a tour of the best small bites, or ultimate night out—let me take lead and I’ll take you down a path of infamy. But just keep in mind the cabana boy is half mine ;) .”. Don’t know what to do tonight? In 2019, The Cosmopolitan’s $39 resort fee will include self and valet parking fees. As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. Rose, the property’s SMS-based chatbot, has been upgraded to offer AI and natural language processing. You and any other individuals in your group acknowledge and voluntarily assume the risk that visiting our property and using any services or amenities involves a risk of exposure to COVID-19, which may cause serious injury, loss of work, or death. It’s that simple. There are three pools to dip in and dance while world-renowned DJs drop the beat. MMA Smarties, Bronze, North America, Messaging, 2017 Topics Hotels; North America (general region) Campaign details. this link is to an external site that may or may not meet accessibility guidelines. Rose is your 24/7 digital concierge. The Cosmopolitan of Las Vegas introduces Rose, a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago.Rose’s playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiring—reflecting the distinct mystique of the resort and its guests, the hotel said. Where Rose differs from many existing chat bots is … Start listening to T+L's brand new podcast, Let's Go Together! 01 /The Challenge. Rose Chatbot Brand Development. The Cosmopolitan of Las Vegas unveiled pivotal technology advancements to transform its website, Identity Membership & Rewards program, and its mischief-making chatbot Rose. Brand: The Cosmopolitan of Las Vegas Lead agency: R/GA Chicago Region: North America. Travel + Leisure may receive compensation for some links to products and services on this website. But to achieve these results, Rose had to be the Cosmopolitan. With Rose, The Cosmopolitan significantly increased guest satisfaction rates from those who use Rose versus those who don’t.Rose’s playful personality has enticed hotel guests into spending 39% more than guests who do not engage with her. When guests check in to the hotel, a front desk representative gives them a card that reads: “Know my secrets. Offers may be subject to change without notice. The Cosmopolitan of Las Vegas The Cosmopolitan of Las Vegas is leading the robot concierge trend with the introduction of Rose this past January.. After meeting Hilton’s Connie robot concierge last year, meeting planners can now befriend Rose who takes robotic customer service to another level, with sassy commentary and 24/7 accessibility for guests via text message.